The accessibility to the customer and technical support that a hosting company provides can tell you a lot about the services that they supply as well. When you are allowed to use only email messages and tickets, you have most probably found a reseller and not the web hosting supplier. If this is the case, you'll have to wait for several days so as to get a problem resolved since the reseller may not be checking their communication regularly or they may have to get hold of the real hosting company for further help. If the supplier offers different ways of communication with quick response time available at any time, they are almost certainly the top provider, not just a reseller. Which means that you'll get prompt assistance and quality support as they will have instant access to the servers where your account will be created. No matter what the issue - technical or sales, it is always better to be able to get in touch with your web hosting company directly via your favourite way of communication.

24/7 Customer Support in Hosting

We acknowledge the significance of receiving assistance without delay, that's why our hosting services include 24/7 support along with several options for contact. If you do not have an account yet, you can easily phone us or come on our live chat and consult with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up ordering a service which you can't use effectively. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. In contrast to the majority of providers out there, we respond to all tickets within the hour, so you won't have to wait for a whole day. Our support services are available round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to test our support services even before you aquire a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and general questions. Our representatives will assist you to choose the ideal plan or supply you with info about our servers, in order to check if the system requirements for your sites are met. In case you are a current client, you also have the option to get in touch with us through electronic mail or via our ticketing system, which can be accessed from the Hepsia web hosting Control Panel. We guarantee that when you use any of these two ways of contact, you'll receive a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other service providers, even big ones, you're able to compare the reply time because it usually takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

Every VPS server plan that we provide includes 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your benefit, we supply different ways of communication - telephone support with a couple of local numbers internationally, live chat, emails as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems since it'll be easier to monitor what is going on. The maximum warranted response time for all the emails and tickets is one hour, however it hardly ever takes that long to receive support. When you obtain the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

When you purchase a dedicated server through us, you will be able to get in touch with us at any time using a number of channels and the maximum time that you will need to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech matter, you're able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of general questions or you would like to know more about our web hosting services before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. If you're looking for support for third-party software that you cannot install or operate efficiently, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.