There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. It is the least complicated method of communication for many reasons. In the event that no customer care team member is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably be received. Besides, you can copy and paste large bits of information without needing to worry about spelling errors, and if a particular issue needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in one location, so either party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting provider is that they’re typically separate from the hosting platform, so if you have to supply information or to follow instructions, you will have to use no less than two separate accounts and this number might increase in case you’d like to administer multiple domains. Furthermore, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a reply.

Integrated Ticketing System in Hosting

In contrast to what you may find with lots of other hosting providers, the ticketing system that we use with our hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize several logon names and passwords, as you will be able to manage your tickets and the web hosting account itself in a single location. So, in case you’ve got a question or bump into a challenge, you can get in touch with our support staff representatives straight away. Our ticketing system offers a smart search option. This goes to say that even if you have submitted a multitude of tickets through the years, you’ll be able to track down the one that you need without any efforts. On top of that, you can see knowledge base recommendations for tackling commonly experienced complications.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting service, which suggests that you will not require an additional platform to touch base with our help desk staff – you can do it on the spot the moment you run into a predicament. Posting a new ticket takes several mouse clicks and tracking down an older one is just as easy. Using our smart search filter, you can quickly find any ticket that you’ve already sent. You can send a ticket at any given moment whatsoever since our customer support staff members are at your disposal 24 hours a day and answer in no more than one hour, although it rarely takes this much to get support. With Hepsia, you’ll have everything in a single place and you can forget about needing to use 2 or more platforms to resolve a simple problem.