If you ever encounter a problem with your site and are incapable of solving it, ask the web hosting company’s help desk staff to help you get the website back online. A swift resolution would be the best-case scenario, but a lot of companies reply within 24 hours and even more, especially if you are working with a reseller. Even if your problem can be solved swiftly, your website may not work properly or it may not be accessible whatsoever for a long time period, so you may lose potential customers since it is very unlikely that anybody will go back to a faulty website. That said, you should make certain not only that you can touch base with your web hosting company, but also that they can answer and help you in a well-timed manner. If a software app update doesn’t go smoothly or you delete something mistakenly, for instance, the website should be fixed promptly in order to avoid protracted unavailability.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can forget about waiting around for hours on end, or even one whole day, to get an answer to an email or a trouble ticket. Irrespective of when you contact us, we’ll reply to you within sixty minutes max with any technical and pre-sales enquiries you may have. In fact, our actual reply time rarely surpasses 20 to 30 minutes. Since we are at your service night and day, you’ll always obtain support in a well-timed fashion and we understand precisely how vital that is in the online era. Shortly after you contact us, we’ll answer your inquiries. If you come across any technical predicament, we’ll rectify it for you, or we will provide you with all the necessary information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our incredibly fast support services. You’ll get an answer to any support ticket opened through the hosting Control Panel or e-mail sent to our technical and customer support team in less than one hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes far less time to explore and eliminate a problem. We will give you more details if the solution involves something that should be done on your end. In case you touch base with us during official holidays or weekends, the response time will be precisely the same and given that our support staff is available day and night, you will get prompt help for virtually any technical, billing or general issue regardless of what time it is.