Phone Support in Hosting
In case you decide to acquire one of our hosting, you will be able to talk with our support team via phone for 14 hours every day. We can help you choose the most suitable plan for your websites because we believe that it's better to discuss such issues with a live person. If you already have an account, we are able to assist you with all your sales/billing questions and / or general matters, even with some tech situations that don't involve a long time or escalation to an administrator because it will be better to open a support ticket for time-consuming issues so as to have all the correspondence in one place. We have phone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we provide include real-time phone support for 14 hours a day. If you hesitate which package will be appropriate for your websites, you'd like to learn more about a package's features or you're looking for any other type of information about our services, you can call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our support agents will assist you. If you currently own an account, you're able to get in touch with us about sales and general matters, although we are often able to help with a large number of technical issues as well. For entirely tech problems you need to take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in one place, which is the best option if the problem can take additional time to be resolved or it has to be escalated to our sysadmins.