In case you have ever had a hosting account in the past or you have dealt with any other online service, you probably know from your own experience that for certain things it is better to consult with a live person on the phone rather than exchange support tickets or emails. In order to find out more about a specific service before you buy it or if something small-scale has to be done, for instance, it will be far easier and faster to do it live. If you're able to talk with representatives by phone, it's also very likely that you're dealing with a real web hosting provider, not just a reseller. The type of support that you can get by phone differs between different suppliers - from common issues to professional technical support. Typically most providers will offer you pre-sales assistance and first level phone support, while more complex technical matters are managed via electronic mail and / or tickets.

Phone Support in Hosting

In case you decide to acquire one of our hosting, you will be able to talk with our support team via phone for 14 hours every day. We can help you choose the most suitable plan for your websites because we believe that it's better to discuss such issues with a live person. If you already have an account, we are able to assist you with all your sales/billing questions and / or general matters, even with some tech situations that don't involve a long time or escalation to an administrator because it will be better to open a support ticket for time-consuming issues so as to have all the correspondence in one place. We have phone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we provide include real-time phone support for 14 hours a day. If you hesitate which package will be appropriate for your websites, you'd like to learn more about a package's features or you're looking for any other type of information about our services, you can call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our support agents will assist you. If you currently own an account, you're able to get in touch with us about sales and general matters, although we are often able to help with a large number of technical issues as well. For entirely tech problems you need to take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in one place, which is the best option if the problem can take additional time to be resolved or it has to be escalated to our sysadmins.