Tech Support Channels
A 60–Minute Response Time Guarantee
We provide a 1–hour response time guarantee for each trouble ticket or e–mail that you send to our help desk support staff. We’ll rapidly respond to all typical enquiries and forward right away the matter to our admins in case additional assistance is required. If you take advantage of our Optional Admin Services package, we’ll perform any of the included services at a time that has been agreed upon in advance.
A Premium Client Support Service
- We will be at your disposal 24x7 to reply to any queries that you may have with regard to our Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. In case you also require assistance handling server management procedures, you can examine our Optional Admin Services package, which includes backup hard drive storage space, Operating System updates every week, server monitoring and restarting procedures, plus problem troubleshooting and software installation services.
A User–Friendly Help Area
We have equipped the Control Panel with a circumstantial knowledgebase, which includes extensive explanations of its features and functionalities. Plus, we have shot detailed video tutorials that will further teach you how to perform a given operation or troubleshoot a regularly experienced issue. The instructional articles and the video tutorials are readily reachable from each Control Panel section via the Help and Videos buttons situated in the top right corner.