Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help Center integrated into your Control Panel features a collection of help articles and commonly asked questions. Aimed at fixing any common problem that you may run into, they are written by our support team of professional technicians.

  • Top quality support service
  • How–To Video Clips

  • We have prepared a collection of step–by–step video tutorials that detailedly illustrate how to troubleshoot a common problem connected with your hosting account. You can find the video clips in the Help Center.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24/7/365 customer service and a one–hour ticket response time guarantee. Our qualified support engineers will be at your disposal around the clock to reply to your enquiries and to sort out any problem that you could possibly stumble upon. Simply send a support request from the Help Center and we’ll respond to you right away.